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Privacy Policy

PetMed is committed to safeguarding the personal data you provide to us. This privacy policy ("Privacy Policy") sets out the ways in which we collect, use, disclose and protect your personal data. If you have any questions, please send an email to our data protection team at petcare@petmed.ph


Access to and/or use of any website or any electronic application owned and/or maintained by PetMed or any of its affiliates or related corporations, including PetMed's electronic health consultation, prescription and delivery (collectively, the "PetMed Sites") and/or any Services are conditional upon acceptance of PetMed Terms of Service, into which this Privacy Policy is incorporated by reference and this Privacy Policy is an integral part of. By accessing and/or using the PetMed Sites and/or our Services, you hereby acknowledge that you have read PetMed's Terms of Service, including this Privacy Policy, and that you are expressly agreeing to PetMed's Terms of Service and expressly consenting to our collection, use and disclosure of your personal data in accordance with this Privacy Policy. If you do not agree to PetMed's Terms of Service and/or do not consent to such collection, use and disclosure of your personal data, please do not access or use the PetMed Sites and/or our Services.

  • 1.1 Personal data means data, whether true or not, about an individual who can be identified:

    • a) from that data alone; or

    • b) from that data and other information which you have or are likely to have access.

  • 1.2 Personal data may include but is not limited to your name, gender, date of birth, postal address, telephone number, email address, contact preferences, credit card / bank / billing information and records of your contact with us (i.e. consultations, queries, compliment or complaint etc.).

  • 1.3 We may collect and use your personal data to allow us to provide Services to meet your pet's healthcare needs, and to customize and improve our Services to make your experience more secure and convenient (including improving the quality of our Services through the performance of quality reviews and similar activities). We only collect personal data about you that we consider reasonably necessary for achieving these purposes.

  • 1.4 If you choose to access and/or use the PetMed Sites and/or our Services, we may require you to provide your contact and identity information, and other personal data as indicated on the forms in the relevant PetMed Site.

  • 1.5 We will maintain a file about you and your use of the PetMed Sites and/or our Services. We will collect, use and retain the data in your file, and such other data that we may obtain from time to time in connection with your current and past activities on the PetMed Sites, for as long as the purpose for which the data is collected continues or where otherwise necessary for legal purposes or the purposes of our normal business operations.

  • 1.6 We may also look across multiple users to identify problems, and in particular, we may examine your personal data to identify users using multiple user-IDs or aliases. We may also compare and review your personal data for errors, omissions and/or accuracy.

  • 1.7 Under some circumstances, we may require certain financial information from you. We will use your financial information (including credit card information) to verify the accuracy of your name, address, and other information, to detect any fraud or other criminal activity, and to bill you for your use of our Services.

  • 1.8 We may use your personal data to notify you when updates to PetMed Sites are available and to market and promote PetMed Sites and/or our Services.

  • 1.9 We may track certain information based upon your behavior on the PetMed Sites. We use this information to do internal research on our users' demographics, interests, and behavior to better understand, protect and serve our users in general and you in particular. This information may include your IP address and your physical location.

We may use data collection devices such as "cookies" on certain pages of the PetMed Sites to promote trust and security, to help analyze our web page flow and to measure promotional effectiveness. "Cookies" are small files placed on your hard drive that assist us in providing the PetMed Sites and/or our Services. We may offer features that are only available through the use of a "cookie". We also use cookies to reduce the number of times you need to enter your password. Cookies can also help us provide you with information that is targeted to your interests. You are always free to decline our cookies (if your browser permits you to do so), although in that case you may not be able to use certain features on the PetMed Sites and you may be required to enter your password more frequently during a session on the PetMed Sites.


  • 2.1 As a matter of policy, your personal data will not be shared or disclosed to third parties (whether for their marketing purposes or otherwise) without your consent. However, we reserve the right to disclose your personal data to our third party service providers (including any third party service provider which hosts or manages data from the PetMed Sites, credit, debit and charge card companies, banks or other entities processing payment instructions given by you through the PetMed Sites, lawyers, auditors, any other agents or subcontractors acting for and on our behalf), and/or government or regulatory authorities (including the Animal & Veterinary Service), whether within or outside of Philippines, to the extent required in the normal course and scope of our business in the provision of our Services, and/or where required by applicable law, statute, stock exchange regulation or by-law, regulatory or governmental order or court order.

  • 2.2 We may also disclose your anonymised data to data analytic platforms, technical support providers, and delivery service providers.

2.3 If you use or agree to the use of our delivery services to deliver your pet's prescription, you authorize PetMed to share basic identification and, where necessary, your pet's medical data with our delivery partner for the purposes of verifying your identification on collection of your pet's prescription. PetMed will take all reasonable steps to protect your personal data in accordance with this Privacy Policy.

  • 3.1 Your privacy is important to us. We have put in place reasonable security arrangements (which shall at least be equivalent to industry standard practices) to protect your privacy and personal data, in such manner and to such extent as we deem reasonably appropriate in our sole and absolute discretion to prevent unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risks. However, there is no such thing as "perfect security" and we do not guarantee in any way, and you should not expect, that your personal data or private communications will always remain private and/or safe from any abuse or misuse by third parties.

  • 3.2 Your personal data to be used by PetMed is stored on PetMed servers located within its premises or those of its data service providers. We will use such procedural and technical safeguards as we deem reasonably necessary in our sole and absolute discretion to protect your privacy and to protect your personal data against loss, theft and unauthorized access, collection, use, disclosure, copying, modification or disposal. We will also employ such security techniques deemed appropriate at our sole and absolute discretion, to reasonably protect data against loss, theft, and unauthorized access, collection, use, disclosure, copying, modification or disposal by users inside and outside PetMed. If we transfer any data outside Philippines, we will take appropriate steps to ascertain whether, and ensure that, the recipient of your transferred personal data is bound by legally enforceable obligations to provide to the transferred personal data a standard of protection at least comparable to the Philippines Republic Act 10173 Data Privacy Act 2012 (No. 26 of 2012). We will also transfer your personal data outside the Philippines only if such transfer is necessary for the performance of a contractual obligation between PetMed and you, or where such transfer is necessary to respond to a life-threatening or health-threatening emergency.

  • 3.3 PetMed employees are required, as a condition of their employment, to treat personal data held by PetMed as confidential, and to maintain the confidentiality of that personal data.

  • 3.4 As "perfect security" does not exist, each of PetMed

  •  and its affiliates, related corporation, and third party service providers and their respective officers, directors, employees and agents do not represent or warrant that there will not be, and hereby disclaim any responsibility or liability directly or indirectly arising out of or in connection with, any loss, theft, or unauthorized access, collection, use, disclosure, copying, modification, disposal or similar actions with regard to any data held or maintained by any of the aforesaid entities or persons.

If you wish to access, update or otherwise change or remove any personal data that you provide for PetMed's use, please send us an email at petcare@petmed.ph for assistance. However, if you remove any personal data, which is necessary for us to provide you with Services, the provision of our Services to you may become impossible, impeded, or deficient.


PetMed reserves the right to amend its prevailing Privacy Policy at any time by posting the amended Privacy Policy at any of the PetMed Sites.


This Privacy Policy is governed by and shall be construed in accordance with the Philippine law, without giving effect to any principles of conflicts of law. By accessing and/or using the Pwaplife Sites and/or our Services and providing personal data or information requested, you agree to submit to the exclusive jurisdiction of the Philippine courts.


If you have further questions about this Privacy Policy or wish to contact us regarding our privacy practices and policies, please do not hesitate to send us an email at petcare@petmed.ph.